Refund policy

Because our coffee is a consumable food product, we are unable to accept returns or exchanges on coffee products once an order has been fulfilled.

We want you to be happy with your Village Ritual experience. If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and photos of the product and packaging. We’ll review the issue and, when appropriate, provide a replacement or refund.

Order Cancellations

Because many of our coffee products are roasted and prepared for fulfillment after an order is placed, cancellations are not guaranteed. If you need to cancel or make a change to your order, please contact us as soon as possible. Once an order has entered fulfillment or shipped, it cannot be canceled.

Merchandise

For non-food merchandise, please contact us within 14 days of delivery if you have an issue with your order. Items must be unused, unworn, and in their original condition. Because some merchandise is made to order, eligibility for returns or exchanges may vary by item.

Refunds

Approved refunds will be issued to the original payment method. Please allow your bank or card provider additional time to process the refund after it has been issued.

Questions? Reach out through our Contact Us page and we’ll be happy to help.

The Village Ritual Coffee Co.
Sometimes it takes a village. Sometimes you just need cafecito. ☕️